FREQUENTLY ASKED QUESTIONS
1. Ordering Guide
Q: How do I place an order on the Hxylum LLC website?
A: You can browse our product catalog, select the items you wish to purchase, choose the quantity, and then click "Add to Cart" to proceed to checkout. Please follow the prompts to enter your purchase information and payment method to complete your order.
2. Payment Methods
Q: What payment methods can I use?
A: We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express), debit cards, and other third-party payment platforms.
3. Shipping Information
Q: What shipping options do you offer?
A: We offer standard and expedited shipping options. Specific shipping methods and costs will be displayed at checkout. Please note that international orders may have different shipping costs and delivery times.
4. Refunds and Returns
Q: How do I request a refund or return?
A: If you are not satisfied with your purchase, please contact our customer service team within 15 days of receiving the goods to request a refund or return. Please see our Refund and Returns Policy for details.
5. Product Status
Q: What if the received product does not match the description?
A: If you receive a defective product, does not match the description, or the wrong item was shipped, please contact customer service immediately. We will provide you with solutions, including returns, exchanges, or refunds.
6. Order Status
Q: How can I check my order status?
A: You can log in to your account to view your order history and status. If you do not have a registered account in Customer Accounts, you can check your order status via the link in your order confirmation email.
7. Customer Support
Q: What should I do if my question is not found in the FAQs?
A: If you have any other questions or need further assistance, please contact our customer service team by email at support@hxylum.com or by phone at (339) 399-1870. We are happy to assist you.
Thank you for your interest in Hxylum LLC! Please feel free to contact us with any further questions. We look forward to providing you with excellent service!
