REFUND AND RETURNS POLICY
Thank you for choosing Hxylum LLC. We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, we offer a flexible refund and return policy.
1. Refund and Return Timeframe
You can request a refund or return within 15 days of receiving the item. After this period, we will not be able to provide a refund or exchange.
2. Return Eligibility
To be eligible for our refund and return policy, your item must meet the following conditions:
The item must be unused and in its original condition.
The item must include all original packaging, labels, and accessories (if applicable).
Proof of purchase, such as an order number or receipt, must be provided.
3. Requesting a Return
If you meet the return conditions and wish to request a return, please follow these steps:
Contact Customer Service: Contact our customer service team by email at support@hxylum.com or by phone at (339) 399-1870, informing them of your refund request and order details.
Obtaining Return Authorization: Our customer service team will provide you with a Return Authorization (RMA) number and a return address. Please be sure to include this number when returning the item.
Packaging: Ensure the item is returned undamaged and using a reliable shipping method.
4. Return Shipping Costs: You are responsible for the return shipping costs unless the item is defective or incorrectly shipped. In this case, we will cover the return shipping costs.
5. Refund Processing: Once we receive and inspect your returned item and confirm it meets the refund requirements, we will process your refund within 5-10 business days.
The refund will be returned to your original payment method, minus any return shipping costs (if applicable).
6. Special Items: Certain types of items (such as items showing signs of use, items past the return period) may not be eligible for the refund and return policy. Please carefully review the relevant information before purchasing.
7. Order Changes and Cancellations: If you wish to change or cancel your order, please contact customer service as soon as possible. Once an order is processed, it cannot be changed or cancelled.
8. Contact Us
If you have any questions about this policy or need further assistance, please feel free to contact us:
Email: support@hxylum.com
Phone: (339) 399-1870
Thank you for choosing Hxylum LLC. We look forward to providing you with excellent products and services!
